Remote Hourly Rate

My standard rate for remote support is £45 per hour.

Monthly Support Retainers

My monthly support retainers are designed for clients who require consistent, reliable executive assistance. Rather than selecting a small number of hours and expecting large volumes of work, I assess your needs and recommend the appropriate retainer package based on the actual workload.
Your tasks determine the package, not the other way around.

This ensures:

• You receive the correct level of support
• Work is completed to a high standard
• You have guaranteed availability each month
• Your admin load is managed properly, not squeezed into unrealistic time limits

Available Retainer Packages:

For retainer packages exceeding 50 hours per month, please contact me directly for a bespoke quote at hayleymill@oiamva.co.uk

Please note: Unused retainer hours cannot be carried over to the following month.

One-Off Project Support

For clients needing help with a specific project rather than ongoing monthly support, I offer a one-off 10-hour project package at £500. This is ideal for tasks such as system setup, inbox overhaul, process creation, research projects, or short-term admin support.

In-Person & Event Support

In-person assistance, including event support, is charged at £50 per hour. Travel costs and related expenses will be billed back to the client. Payment is required upfront before any work is carried out.

Client Communication Policy

To ensure smooth workflow and dedicated service, all client calls including catch-ups and ad hoc discussions must be scheduled at least 24 hours in advance. This helps maintain quality across multiple client engagements.

Urgent & Out-of-Hours Support

Support outside standard working hours (before 9am, after 5:30pm, or weekends) is available by prior agreement and charged at a premium rate of £50 per hour.

Payment Terms

• Hourly support is invoiced and payable upfront. Work will commence once payment is received.
• Retainer packages are invoiced monthly in advance, accompanied by a service agreement.
• No further work will be undertaken if an invoice remains outstanding.

All time is tracked using Toggl, and a detailed time report is provided at the end of each month for full transparency.

Payments are accepted via bank transfer.

Tailored Support

Need something more specific?.. Packages can be customised to suit your business needs. Feel free to get in touch to discuss your requirements by emailing Hayley at hayleymill@oiamva.co.uk.